Shipping & Returns

Shipping - LOWER 48 ONLY. FOR HAWAII/ALASKA, EMAIL US!

  • During the COVID-19 epidemic please be aware that several people will have contact with your package throughout the mail cycle. Please make sure to take all necessary precautions including cleaning and sanitizing after handling your package. The CDC recommends washing hands for 20 seconds.
  • $5 flat rate shipping for orders totaling under $40; orders $40 and up ship free.
  • We use USPS Priority Mail; packages will arrive in 2 days on average, 3 days maximum, and we ship all packages on MONDAYS ONLY to ensure your plants arrive as quickly as possible. All orders between Tuesday and Sunday will be shipped out on the following Monday.
  • All plants are shipped with bare roots, without soil or pots, unless otherwise noted and/or purchased separately. 
  • Please note that photos are for illustrative purposes only. You may not receive the exact same plant as photographed when you order unless specifically marked. We will include a plant in similar size, shape, color, and maturity. All plants have variation and as such crested, monstrose, and variegated specimens shipped to you may not be exactly the same as the product listed for sale.

 

Returns

  • Due to the fact that we ship live rare plants, we cannot offer any refunds or returns. All plants are FINAL SALE and sold as-is. If you have any questions about your order or need to contact us about a plant please write an email to: orders [at] eastaustinsucculents [dot ] com